Terms of Service

These Terms of Service ("Terms") govern your use of vhglobalexport.com (the "Website") and all export services provided by VH Global Export ("Company", "we", "us", or "our"). By accessing our website or engaging our export services, you ("Customer", "you", or "your") agree to be bound by these Terms.

We are a merchant exporter specializing in premium Indian agricultural products. Our services include, but are not limited to:

• Export of 18+ varieties of premium agro products
• Quality sourcing, testing, and certification services
• Private label manufacturing and customized packaging
• Bulk export orders and full container load shipments
• Export documentation, regulatory, and compliance support

Bulk Export Services:

• Minimum Order Quantity (MOQ) of 1,000 kg for most products
• Container loads: 20 ft (22–24 MT) and 40 ft (up to 26 MT)
• Mixed container loads available
• Long-term and recurring supply contracts

Private Label Services:

• Minimum Order Quantity of 5,000 units
• Custom packaging, branding, and labeling
• Lead time of 3–4 weeks from order confirmation
• Design assistance and regulatory compliance support

Retail Export Services:

• Small quantity exports for distributors and retailers
• Standardized retail packaging options
• Multiple product categories in a single shipment

We export to more than fifty (50+) countries across the following regions:

• North America: United States, Canada, Mexico
• Europe: United Kingdom, Germany, Netherlands, France, Italy, Spain
• Middle East: UAE, Saudi Arabia, Qatar, Kuwait, Oman
• Asia Pacific: Singapore, Malaysia, Australia, Japan, South Korea
• Africa: South Africa, Nigeria, Kenya

We reserve the right to take the following actions at our discretion:

• Refuse service to any customer or destination
• Modify minimum order quantities based on product availability or market conditions
• Temporarily suspend services to specific regions due to regulatory, political, or logistical constraints
• Require additional documentation or approvals for certain destinations

All products supplied by us meet or exceed the following quality and safety standards:

• FSSAI (Food Safety and Standards Authority of India) certification for all applicable products
• ISO 22000:2018 compliant Food Safety Management System
• HACCP (Hazard Analysis and Critical Control Points) implementation
• Organic certifications including NPOP, EU Organic, and USDA Organic where applicable
• Compliance with international quality and regulatory standards of destination countries

Each product is supplied with detailed technical and quality specifications, including:

• Physical parameters such as size, color, and moisture content
• Chemical analysis including active compounds and nutritional values
• Microbiological parameters and safety testing
• Heavy metal analysis and pesticide residue reports
• Aflatoxin testing and contamination screening

Each export shipment is accompanied by the following quality and compliance documents:

• Certificate of Analysis (COA) issued by accredited laboratories
• Certificate of Origin
• Phytosanitary Certificate where required by the importing country
• Quality and regulatory compliance certificates
• Fumigation certificates where applicable

• Inquiry: Submit detailed product and quantity requirements via our website or email
• Quotation: Detailed quotation provided within 4–6 business hours
• Samples: Free samples available for evaluation (courier charges may apply)
• Order Confirmation: Written order confirmation is required to proceed
• Proforma Invoice: A detailed proforma invoice is issued for approval and payment
• Production: Order processing begins upon payment confirmation

• Currency: All prices are quoted in USD unless otherwise specified
• Validity: Quotations are valid for seven (7) days unless stated otherwise
• Price Basis: FOB, CIF, or Ex-Works as specified in the quotation
• Volume Discounts: Available for large-volume orders and subject to negotiation
• Price Changes: Prices may change based on raw material availability and market conditions

• Bulk Orders: Minimum order quantity of 1,000 kg
• Private Label Orders: Minimum order quantity of 5,000 units
• Mixed Orders: Subject to individual product-specific MOQs
• Sample Orders: Free samples up to 250 g (courier charges may apply)

Order modifications are subject to the following conditions:

• Changes are accepted only before production has commenced
• All modification requests must be submitted in writing
• Price adjustments may apply depending on the nature of changes
• Delivery schedules may be impacted by approved modifications

• Letter of Credit (LC): Irrevocable LC at sight or usance, subject to mutually agreed terms
• Telegraphic Transfer (T/T): 30% advance payment and 70% against shipping documents
• Documents against Payment (D/P): Available for established customers with approved credit history
• Documents against Acceptance (D/A): Subject to internal credit approval and risk assessment

For New Customers:

• 100% advance payment or confirmed Letter of Credit
• Credit terms may be considered after establishing a consistent business relationship

For Established Customers:

• 30% advance payment and 70% against shipping documents
• Letter of Credit terms as mutually agreed
• Credit limits subject to periodic review and adjustment

Detailed banking information will be provided in the proforma invoice. All payments must include:

• Beneficiary name: VH Global Export
• Correct invoice or proforma invoice reference number
• Clear description of the purpose of payment

• Interest charges of 2% per month may apply on overdue amounts
• Future shipments may be delayed or held until full payment is received
• Legal or recovery actions may be initiated in cases of non-payment

• FOB (Free on Board): Our responsibility ends once the goods are loaded onto the nominated vessel
• CIF (Cost, Insurance, Freight): We arrange ocean freight and insurance coverage up to the destination port
• Ex-Works: The customer is responsible for pickup, transportation, and export arrangements from our facility

• Standard Orders: Typically shipped within 7–14 days from payment confirmation
• Custom / Private Label Orders: Approximately 3–4 weeks from final design and label approval
• Large Volume Orders: Estimated delivery timeline of 2–3 weeks depending on order quantity
• Peak Season: Additional 1–2 weeks may be required during harvest or high-demand periods

All shipments are accompanied by complete export documentation, including:

• Commercial Invoice
• Packing List
• Certificate of Origin
• Quality Analysis Report / Certificate of Analysis
• Phytosanitary Certificate (where required)
• Insurance Certificate (for CIF shipments)
• Bill of Lading or Airway Bill

• Risk of loss or damage transfers according to the agreed Incoterms
• Title to goods transfers only upon receipt of full payment
• Insurance coverage is provided as per the agreed shipping terms

We shall not be held liable for delays or failures in performance caused by events beyond our reasonable control, including:

• Natural disasters, acts of God, or adverse weather conditions
• Government actions, regulatory changes, or port restrictions
• Shipping line delays, vessel congestion, or capacity constraints
• Documentation delays caused by authorities or third parties
• Strikes, lockouts, labor disputes, or industrial actions

In the event that products do not meet the agreed specifications, the following procedure applies:

• Notify us in writing within seven (7) days of receipt of goods
• Provide an independent laboratory analysis or test report as supporting evidence
• Retain the products in their original, unopened packaging
• We will investigate the claim and communicate an appropriate resolution

• Returns are accepted only in cases of verified quality non-compliance
• Products must be unopened, unused, and in original packaging
• Return shipping costs will be borne by the responsible party as determined
• Perishable or consumable products are not eligible for return

• Approved refunds will be processed within fifteen (15) business days
• Refund amounts may be adjusted to account for return shipping costs
• Applicable banking or transaction charges will be deducted from the refund
• As an alternative, replacement products may be offered at no additional cost

Returns or refunds will not be provided under the following circumstances:

• Change of mind or changes in customer business requirements
• Products damaged during transportation, except where shipped under CIF terms
• Products past their shelf life due to customer delays or improper storage
• Products that meet agreed specifications but do not align with customer preferences

• The VH Global Export brand name, trademarks, and logo are owned by us
• Website content, product descriptions, images, and specifications are protected by copyright
• Product formulations, processing techniques, and trade secrets are proprietary
• Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited

• We respect and protect the intellectual property rights of our customers
• All customer-provided designs, trademarks, labels, and specifications remain the property of the customer
• Customer proprietary information is treated as confidential
• Non-disclosure agreements (NDAs) are available upon request

• Customers retain full rights to their brand names, logos, and packaging designs
• We do not claim ownership over any customer intellectual property
• Jointly developed product formulations belong to the respective parties as agreed in writing
• Responsibility for third-party intellectual property infringement arising from customer-provided materials rests with the customer

Our liability, if any, shall be limited as follows:

• Limited to the value of the specific product or service giving rise to the claim
• Applicable only to direct damages and excludes indirect, incidental, or consequential damages
• Replacement of products that are proven to be non-conforming
• Refund of the purchase price for defective products, at our discretion

We shall not be liable for the following:

• Loss of profits, revenue, or business opportunities
• Damages arising from misuse, improper handling, or storage of products
• Claims, losses, or actions initiated by third parties
• Regulatory or legal changes affecting product approvals or market access
• Losses due to currency exchange rate fluctuations

• We maintain appropriate business and operational insurance coverage
• Product liability insurance covers manufacturing-related defects
• Customers are advised to maintain their own insurance coverage as necessary
• Marine insurance is arranged for shipments under CIF terms

• We comply with all applicable Indian export laws and regulations
• Valid export licenses, registrations, and statutory approvals are maintained
• Required certifications including FSSAI, APEDA, and other authorities are kept current
• Compliance with anti-dumping laws, trade restrictions, and export control measures

Customers are responsible for ensuring compliance with all import regulations in the destination country, including:

• Obtaining required import licenses, permits, and approvals
• Payment of applicable customs duties, taxes, and government fees
• Providing accurate and complete customs declarations
• Compliance with local food safety, labeling, and import standards

• We do not conduct business with sanctioned countries, entities, or individuals
• Compliance with United Nations (UN), United States (US), European Union (EU), and other applicable sanctions regimes
• Customer and transaction screening is conducted for all orders
• Orders may be suspended or cancelled if sanctions or restrictions apply

• Provision of all required export documentation for shipments
• Assistance with destination country import documentation requirements
• Guidance on regulatory compliance and trade documentation
• Updates and notifications regarding changes in export or import regulations

We collect the following categories of information in the course of our business operations:

• Business contact information
• Order, billing, and transaction details
• Website usage, analytics, and technical data
• Communication records including emails and correspondence

• Processing orders and delivering agreed products and services
• Communication related to orders, services, and customer support
• Improving our products, services, and customer experience
• Compliance with applicable legal, regulatory, and contractual obligations

• Secure storage and handling of customer and business information
• Access to data restricted on a strict need-to-know basis
• Regular security audits, monitoring, and system updates
• Compliance with applicable data protection and privacy laws

We may share relevant data with trusted third parties strictly for business and legal purposes, including:

• Logistics, freight forwarding, and shipping partners
• Payment processors, banks, and financial institutions
• Government, regulatory, or statutory authorities when legally required
• Legal advisors, auditors, and compliance consultants

• These Terms of Service are governed by and construed in accordance with the laws of India
• Exclusive jurisdiction lies with the courts of Rajkot, Gujarat, India
• The United Nations Convention on Contracts for the International Sale of Goods (CISG) applies unless expressly excluded
• Incoterms® 2020 issued by the International Chamber of Commerce govern shipping and delivery terms

The parties agree to resolve disputes through the following escalating process:

• Direct negotiation through good-faith discussions
• Mediation conducted by a neutral third party if negotiations fail
• Binding arbitration in accordance with applicable Indian arbitration laws
• Litigation before competent courts as a last resort

• Venue: Rajkot, Gujarat, India
• Language: English
• Rules: Arbitration rules of the Indian Council of Arbitration
• Number of Arbitrators: Single arbitrator for claims up to USD 50,000; three arbitrators for claims exceeding USD 50,000

All claims must be brought within the following limitation periods:

• Quality-related claims: Within six (6) months from the date of delivery
• Payment-related disputes: Within two (2) years from the due date
• All other claims: Within one (1) year from the date of occurrence
• No claims shall be accepted after the expiry of the applicable limitation period